For each account created in our system, an "activation email" is sent to the email address associated with the account. Before a user can log in, they must click on the activation link to activate the account and set a permanent password. Until the activation link is clicked, the account will remain pending.
The email is sent from "firstname.lastname@example.org". Please check your SPAM/JUNK folder if you do not see it in your inbox. If you still cannot locate the email, please submit a support ticket so we can address the issue.